Internal rules

element-lucky-ravda
Internal
regulations
  • • Accomodation in the complex is only after providing personal documents prooving the identity of the guests.
    • Upon arrival, the guest is provided with an access key to the apartment, which must be returned in person upon check-out.
    • Check-in from 03:00 p.m. to 08:00 p.m.
    • Check-out from 08:00 a.m. to 11:00 a.m.
    • Late check-out or early check-in is available for a fee and depending on the hotelier’s availability. A surcharge is imposed in the event of an unannounced late check-out (after 11:00a.m.).
    • In case of extending the stay, the hotelier reserves the right to offer guests rooms other than those originally requested.
    • Pets are not allowed in the complex.
    • Daily housekeeping is done every day from 08:30 a.m. to 02:30 pm. Please notify the reception whether you would or would not like housekeeping.
    • Smoking is not permitted in the hotel rooms, as well as all indoor and common areas! Smoking is permitted on the terraces and the designated areas.
    • The hotel’s guests are responsible for any damage they cause to the hotel’s furniture and inventory, as well as any of its parts that are missing.
    • Taking away hotel property is not allowed
    • We request that hotel guests maintain silence and respect the right of other guests to rest during the afternoon and night sleep hours, which are 14:00 to 16:00 and 23:00 to 08:00 in the morning, respectively.
    • You can welcome friends and guests in the outdoor areas of the complex, as well as after registering at the reception with an identity document.
    • A free parking in the complex is available for our guests – 1 parking space per apartment.
    • We request that all guests of the complex follow the generally accepted hygiene and order standards.
    • The import of any hazardous flammable, explosive, toxic, radioactive, or other similar substances or objects is strictly prohibited on the complex’s premises.
    • In case of violation of the internal order, you will be asked to reduce your stay and/or pay for the damages!

    • The electricity is 220V.
    • The complex offers free access to WI-FI network. Please request the password at the reception. The hotelier cannot guarantee the highest speed and quality of service, especially during the active summer season with a high workload.

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